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Privacy Policy

Last updated: October 2025

Waterworks Australia (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website https://waterworks.net.au or engage with our services.

1. Information We Collect

We may collect the following information:

  • Personal details (name, email address, phone number, address)
  • Payment and billing details (if you purchase a service)
  • Website usage data (cookies, IP address, browser type)
  • Service-related information (maintenance records, service history)

2. How We Use Your Information

We use your information to:

  • Provide and improve our pool maintenance and repair services
  • Process payments and service requests
  • Communicate updates, promotions, and important notices
  • Ensure website functionality and enhance user experience
  • Comply with legal and regulatory obligations.

3. Data Security

We use secure servers and encrypted connections (SSL) to protect your information. Access is restricted to authorized personnel only.

4. Sharing of Information

We do not sell or rent your information. Data may be shared only with:

  • Service partners who assist in operations
  • Payment gateways for secure transactions
  • Legal authorities when required by law

5. Cookies

Our website uses cookies to improve functionality and user experience. You can adjust your browser settings to decline cookies if preferred.

6. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent for marketing communications
  • Request details of data held about you
  • To exercise your rights, contact us at info@waterworks.net.au.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website.