Return & Refund Policy
Last updated: October 2025
At Waterworks Australia, we aim to ensure your complete satisfaction with our products and services.
1. Returns for Products
- If you receive a defective or incorrect product, please contact us within 7 days of delivery.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Once inspected, we will issue a replacement or refund as appropriate.
- Return shipping costs are covered for faulty or incorrect items.
2. Service Refunds
Refunds for pool servicing or maintenance are available only if:
- The service was not delivered as agreed, or
- There was a verified issue directly caused by our team.
Please report such issues within 3 days of service completion.
3. Non-Refundable Items
- Custom orders and special installations
- Products damaged by misuse, neglect, or external causes
4. Processing Time
Approved refunds will be processed within 7–10 business days via the original payment method.
5. Contact
To request a return or refund, contact info@waterworks.net.au with your order number and details of your concern.